Returns/Refunds

BOUTIQUE BY AURORA OFFERS A HASSLE-FREE RETURNS AND REFUND POLICY

WRONG SIZE

Items purchased from BOUTIQUE BY AURORA can be exchanged to another size within 30 days of delivery.

If the requested exchange is out of stock, you can choose another set in stock or you will be automatically refunded for the item. If it is a sale item, you will be issued a store credit.

Please inspect your product/s as soon as it arrives. Returns can only be accepted if items are unworn and unwashed, with tags and original packaging.

Please choose carefully - once your order is placed we are unable to modify/cancel the order

 

Please note: We can only process returns ONCE.

 

SALE ITEMS

Under our policy, all items purchased on sale can only be exchanged (unless deemed faulty under Australian Consumer Law) or store credit can also be given.

 

 

FAULTY ITEM/INCORRECT ITEM

Please contact us immediately via email and include a photo of the fault or incorrect item. Please ensure you have not worn or washed the item as we will not be able to then offer a replacement or exchange due to the item potentially being damaged during this process.

Our customer care team will contact you and we will either replace, refund, exchange it for another size, color or style of equal value or issue store credit depending on the circumstances. Sale items can be exchanged for items equal to the purchase price or store credit can also be given.

 Please do not return any incorrect or damaged goods before getting in touch with our customer care team through our contact page.

 

To Return an Item

Currently, you are responsible for the cost in returning your item to us.

HOW TO RETURN YOUR ITEM (DOMESTIC & INTERNATIONAL)


1. Contact our customer care team via email to arrange return of your item. Please provide your Order number in email (IT IS NOT AFTERPAY ORDER NUMBER): You can find your order number through your order confirmation email that was sent out after you placed your order 

2. Follow instructions from customer care team as to the next steps for your return.


3. Ship the item back to us 
(Currently, you are responsible for the cost in returning your item to us)

Get in contact with our customer service team to receive instructions on how to and where to return items too.

support@auroractivewearhelp.zendesk.com


5. Please keep your tracking number/receipt. You will be notified by email once your returns have been processed.